Refund Policy

At Crowned Carats, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We want you to be completely satisfied with your purchase, which is why we offer a 30-day postage refund policy.

If for any reason you are not satisfied with your order, you may request a refund within 30 days of the date of postage. Please note that this refund policy only applies to items that have been shipped and received.

To initiate a refund, please follow these steps:

  1. Contact our customer support team within 30 days of receiving your order. 
  2. Provide your order number and a detailed explanation of why you are requesting a refund.
  3. Our customer support team will review your request and provide further instructions on how to proceed.
  4. Once your request has been approved, you will be provided with a return shipping label.
  5. Package the item securely and attach the return shipping label to the package.
  6. Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
  7. Once we receive the returned item, our team will inspect it to ensure it is in its original condition.
  8. If the item passes inspection, we will process your refund within 5 business days.
  9. The refund will be issued to the original payment method used for the purchase.

Please note that the following conditions apply to our refund policy:

  • Items must be returned in their original condition, including all packaging and tags.
  • Any items that show signs of wear, damage, or alteration will not be eligible for a refund.
  • Refunds will not be provided for items that have been customized or personalized.
  • Shipping and handling fees are non-refundable.
  • If the item was purchased using a promotional discount or coupon code, the refund amount will be adjusted accordingly.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Crowned Carats purchase.